These Terms of Service (“Terms”) govern your access to and use of Movingto.com and related services, content, and applications (the “Services”) provided by Moving To Global Pty Ltd (“Movingto,” “we,” “us,” or “our”). By using the Services you agree to these Terms. For consumers in the EEA/UK, additional rights apply (see Section 16).
1. Definitions
Administrative Services: Non-advisory coordination tasks (e.g., eligibility intake and checklists, translations/apostilles logistics, scheduling, document control, filings coordination, and status tracking).
Independent Professionals: Independently licensed lawyers, tax advisers, and regulated investment advisers engaged by you under their own terms to provide advice and/or representation.
Third-Party Providers: External organizations introduced or used in your matter (e.g., funds, banks, custodians, notaries, translators, couriers).
Information-Only Materials: Guides, comparisons, and the fund directory that compile facts without recommendations or suitability opinions.
Payment Agent: Where stated, Movingto’s role when we collect fees from you and pass them through to Independent Professionals or Third-Party Providers.
Fund Directory: Our facts-only listing of investment funds for residency eligibility screening; it is not a prospectus or a recommendation.
2. Scope of Services (What We Do)
Movingto provides Administrative Services only. We are not a law firm, tax adviser, or investment adviser. We do not give legal, tax, or investment advice, assess suitability, or make recommendations.
Where advice is needed, you engage Independent Professionals. We may help coordinate those engagements and logistics.
2.1 Regulatory Status & No Advice
MOVINGTO DOES NOT PROVIDE LEGAL, TAX, OR INVESTMENT ADVICE. ALL SUCH ADVICE IS PROVIDED SOLELY BY INDEPENDENT PROFESSIONALS ENGAGED DIRECTLY BY YOU.
INFORMATION-ONLY MATERIALS (INCLUDING THE FUND DIRECTORY) ARE NOT RECOMMENDATIONS OR SUITABILITY OPINIONS AND MUST NOT BE RELIED UPON AS ADVICE.
3. Independent Professionals & Third-Party Providers
You contract with Independent Professionals under their own engagement terms. They maintain their own professional indemnity insurance and are solely responsible for their advice, filings, and representation. Movingto does not supervise or control their professional judgment and they are not our agents, partners, or employees.
Third-Party Providers (e.g., funds, banks, translators) are independent of Movingto. We do not endorse, warrant, or control their services.
4. Payments, Retainers, and Commissions
- Collection by Movingto. You authorize Movingto to collect payments for (a) our Administrative Services, and (b) where applicable, as Payment Agent for Independent Professionals and Third-Party Providers. Receipt by Movingto in that capacity is deemed receipt by the relevant provider.
- Lawyers’ retainers. We may pay certain lawyers a monthly retainer to ensure availability and service levels. Such arrangements do not create an agency, employment, or partnership and do not transfer responsibility for legal advice to Movingto. The lawyer remains solely responsible for legal services under their engagement with you.
- Tax services. Where we collect fees for tax work, we do so as Payment Agent for the tax adviser. The tax adviser is solely responsible for tax advice and filings.
- Fund commissions. For introductions to funds or related providers, Movingto may receive referral fees or commissions from sponsors. We do not provide investment advice, suitability assessments, or recommendations. Commission arrangements do not increase the fees you pay to the fund. A summary of our referral-fee policy is available on request.
5. No Reliance; Your Responsibilities
- Do not rely on Movingto communications (including emails, chats, checklists, or summaries) as legal, tax, or investment advice.
- Obtain and rely on advice from your engaged lawyer/tax adviser/investment adviser before making decisions or filings.
- Provide accurate, complete information; comply with KYC/AML requests; and keep your contact and payment details current.
6. Fund Directory & Introductions (Information Only)
The Fund Directory compiles publicly available and sponsor-provided facts (e.g., fees, auditors, liquidity terms). It is not an offer, solicitation, rating, or recommendation. Past performance is not indicative of future results. You must obtain independent investment advice.
7. Fees, Billing, and Taxes
- Fees will be set out in invoices or order pages. You agree to pay all invoiced amounts and applicable taxes.
- We may suspend services for non-payment. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law.
8. Intellectual Property
- All rights in the Services and our content belong to Movingto or its licensors. No rights are granted except as expressly stated.
9. License to Use the Services
- We grant you a limited, revocable, non-transferable license to access and use the Services for personal or internal business purposes.
10. User Content & Confidential Documents
- Ownership. You retain ownership of your User Content and documents.
- Public content. For content you intentionally submit for publication (e.g., testimonials, forum posts), you grant us a limited license to host and display it until you remove it.
- Case documents. Identity, financial, and source-of-funds documents are treated as confidential and used only to provide the Services and comply with law (e.g., KYC/AML). We will not use them for marketing without your explicit consent.
11. Third-Party Links and Services
Links to third-party sites or services do not imply endorsement. We are not responsible for their content, policies, or actions.
12. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE GOVERNMENT PROCESSING TIMES, APPROVALS, RENEWALS, OR CITIZENSHIP OUTCOMES.
MOVINGTO DOES NOT PROVIDE LEGAL, TAX, OR INVESTMENT ADVICE. ANY ADVICE YOU RECEIVE IS PROVIDED SOLELY BY INDEPENDENT PROFESSIONALS, WHO ARE RESPONSIBLE FOR THAT ADVICE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVINGTO IS NOT LIABLE FOR (A) ANY ACTS, ERRORS, OR OMISSIONS OF INDEPENDENT PROFESSIONALS OR THIRD-PARTY PROVIDERS; (B) ANY LEGAL NEGLIGENCE, TAX ERRORS, OR INVESTMENT LOSSES ARISING FROM THIRD-PARTY ADVICE OR SERVICES; OR (C) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
SUBJECT TO NON-WAIVABLE STATUTORY RIGHTS, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE FEES YOU PAID TO MOVINGTO FOR ADMINISTRATIVE SERVICES IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Nothing excludes liability for fraud, wilful misconduct, or death/personal injury caused by negligence, and nothing limits your non-waivable consumer rights.
14. KYC/AML & Sanctions
We may conduct KYC/AML, sanctions, and adverse-media checks and may refuse, suspend, or terminate services where required by law.
15. Termination
- We may suspend or terminate access for breach, legal risk, or non-payment. Upon termination, your right to use the Services ceases.
16. EEA/UK Consumers – Your Rights
- Cooling-off. If you are a consumer in the EEA/UK purchasing services online, you generally have a 14-day right to withdraw, unless you expressly request early performance and acknowledge you will lose the right once the service is fully performed.
- Local protections. Mandatory consumer protection laws of your country of residence apply and prevail over conflicting terms. You may bring proceedings in your local courts.
- ODR platform. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr/.
17. Governing Law & Dispute Resolution
- Business users & non-EEA/UK consumers: These Terms are governed by Singapore law. Disputes will be resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in English before a single arbitrator in Singapore. Class/collective actions are waived.
- EEA/UK consumers: This Section does not limit your mandatory rights to local courts and laws. Any arbitration or class-action waiver applies only to the extent permitted by your local law.
18. Changes to the Services or Terms
We may update the Services or these Terms. We will post changes with a new effective date and notify you where legally required. Continued use after changes constitutes acceptance.
19. Privacy
Your use of the Services is also governed by our Privacy Policy. We process personal data to provide the Services and comply with law.
20. Notices
- We may provide notices via the Website or email. You consent to receive electronic communications.
21. Miscellaneous
- Assignment: We may assign these Terms; you may not assign without our consent.
- Force Majeure: Neither party is liable for delays due to causes beyond reasonable control.
- Severability/Waiver: If any provision is invalid, the remainder stays effective. Failure to enforce is not a waiver.
- Entire Agreement: These Terms constitute the entire agreement for the Services.
22. DMCA and Takedown
If you believe content infringes your rights, contact us via this form with your contact details, identification of the material, and a statement made under penalty of perjury that you have a good-faith belief the use is unauthorized.
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